Service Center

Welcome to our ConnectMiles Service Center.
Our Service Center is designed to help you by answering your questions quickly.

ConnectMiles Tips

Remember to include your ConnectMiles number in your next reservation.

Forgot Password, PIN or ConnectMiles Number

Forgot Password

If you forgot your password, please click on the link below to change it:

http://connectmiles.copaair.com/en/enrollment#ForgetPassword

Once you click on this link, it will take you to a page that will let you change the password right away –if you have previously created security questions on your account.

If you have not created security questions, the system will send a link to the email account associated with your ConnectMiles account so you can change your password.

 

Website Account Locked

We look out for your online security.

If an incorrect password is entered more than 5 times, your account will be temporarily locked. Contact the ConnectMiles Service Center to unlock your account.

 

Forgot PIN

If you forgot your Service Center PIN, go to your ConnectMiles account and change it under the preferences page.

 

Forgot ConnectMiles Number

If you forgot your ConnectMiles number, go to your ConnectMiles account. Log in using the email address associated with your previously created account or username and find your number there.

You can also contact the ConnectMiles Service Center and talk to one of our agents to get your ConnectMiles number.