Claim Missing Miles
Please request your missing miles here if they have not been deposited in your ConnectMiles account.
Remember to include your ConnectMiles number in your next reservation
Request Missing Miles
Award miles and PreferMember qualification miles should be reflected in your ConnectMiles account within 3 to 5 days after travel on Copa Airlines and Copa Airlines Colombia is completed. If your flight activity has not posted after 15 days, please submit a request for missing miles.
Please make sure you have your boarding pass available since we need information from your flight in order to submit the request for you.
On Star alliance member airline and other airline partners, it may take up to 15 days for award miles and PreferMember qualification miles to be displayed in your ConnectMiles account. If your miles have not been displayed after 15 days, you can submit a request for missing miles.Request Missing Miles here
Mileage credit timing and amounts will vary from partner to partner; However, the anticipated posting time is 4 to 6 weeks. If you have not received mileage credit from any of our bank, hotel, or car rental partners please contact them directly. Please keep your receipts and any other documentation until the earned miles appear on your ConnectMiles account.