Service Center

Welcome to our ConnectMiles Service Center.
Our Service Center is designed to help you by answering your questions quickly.

ConnectMiles Tips

Remember to include your ConnectMiles number in your next reservation.

Change the name on your account

In order to accrue miles without any issues, ConnectMiles recommends members have their name exactly as it appears on their government-issued identification.

To change the name of a ConnectMiles account or to correct a misspelled name, follow these steps:

Step 1: Send an email to with the following information*:

  • ConnectMiles Number

  • First Name

  • Last Name

  • Date of Birth

  • Email Address

  • Nationality

ConnectMiles also requires you send a scanned version of your government-issued ID which includes your passport, driver’s license, and national ID.

* For security reasons the member must send the request from the registered mail on their account.

Step 2: ConnectMiles will review the request and it will be accepted or rejected according to ConnectMiles’ policies.

Step 3: Once ConnectMiles accepts the request, it will take up to 14 days to be completed.

Minor Changes

  • Spelling of a first name (Example: Diego to Diago)

  • Spelling of a last name (Example: Celis to Celys)

  • Changing or correcting a prefix or title (Example: Mr. to Dr.)

  • Inversion of first, middle, and last names (Example: Ricardo Antonio to Antonio Ricardo)

Significant Changes

  • Changing a name to or from a nickname (Example: Jen to Jennifer)

  • Adding or deleting your middle name or initial (Example: Daniel A. Méndez to Daniel Andrés Méndez )

All changes will be reviewed by the ConnectMiles team.

Terms & Conditions

This transaction is non-reversible.

All terms and conditions of ConnectMiles apply.