FAQ

Learn more about the program, reading the most frequently asked questions.

ConnectMiles advice

Be sure to include your ConnectMiles number on each booking made with Copa Airlines to earn miles.

The Program

ConnectMiles is a loyalty program with all the features you expect. It lets you earn miles based on distance flown, for all flights on Copa Airlines, Copa Airlines Colombia, Star Alliance member airlines, and other partner airlines. You can also earn miles for your transactions with our other partners, such as banks and hotels. The miles you earn with ConnectMiles can be redeemed for award tickets —which can be used for travel to more than 193 countries— and for other benefits.

Yes, Copa Airlines will continue to be a Star Alliance™ member, and ConnectMiles members will be able to earn and redeem miles on Star Alliance™ flights. ConnectMiles members will also be recognized worldwide on the more than 25 Star Alliance™ member airlines, including United. Star Alliance™ member airlines offer more than 18,500 flights per day to 193 countries. Our passengers will also continue to enjoy access to our 5 Copa Clubs and more than 1,000 VIP lounges across the Star Alliance™ network.

Yes, ConnectMiles will have an exclusive program for preferred members. This program is designed to recognize and reward our most loyal travelers, the PreferProgram. Members can qualify for a PreferMember status based on their activity during one calendar year (January to December). PreferMembers will enjoy exclusive benefits as soon as they qualify and the benefits continue the following year.

ConnectMiles will review passengers’ previous Copa flight activity to make an initial PreferMember status determination. We will attempt to maintain and even raise passengers’ status. Members will be able to increase their ConnectMiles status by using their new frequent flyer number for all flights and flying the necessary number of miles or segments.

Yes, children who are two years of age or older can enroll.

Miles will expire after 24 months of inactivity.

The balance of your MileagePlus miles account will remain the same and will remain under the terms and conditions of the program established by United. As a member of Star Alliance, Copa Airlines will allow you to redeem MileagePlus miles and other loyalty program member network airlines for flights operated by Copa

Benefits and Experience

ConnectMiles will be the best way to stay connected to Copa Airlines. Our members will enjoy exclusive benefits and more award miles for flying on Copa Airlines and Copa Airlines Colombia.

ConnectMiles members can enjoy the following benefits:

  • Earn at least one mile for each mile flown—never less
  • Earn at least 500 miles in flights that have a smaller distance when travelling in Copa Airlines or Copa Airlines Colombia
  • Improved PreferMember status qualifying requirements (flying a certain number of segments or miles) sized for Copa Airlines
  • Better redemption prices, especially within the Copa Airlines flight network
  • Earn and redeem on all of the Star Alliance network with more than 25 airlines with destinations in 193 countries
  • Enjoy select reciprocal benefits with United             

PreferProgram

ConnectMiles will review passengers’ previous Copa flight activity to make an initial PreferMember status determination. We will attempt to maintain and even raise passengers’ status. Members will be able to increase their ConnectMiles status by using their new frequent flyer number for all flights and flying the necessary number of miles or segments.

The ConnectMiles PreferProgram will have 4 levels:

  • First level: Silver
  • Second level: Gold
  • Third level: Platinum
  • Fourth Level: Presidential Platinum             

Qualifying miles must be earned between January 1 and December 31 (in other words, during one calendar year). You will be eligible to enjoy PreferMember status benefits as soon as you qualify, and your status will remain valid for that entire year and the following year.

Because we are launching the program in the middle of this year, members will be able to earn qualifying miles from July 1, 2015 to December 31, 2016, so they will have 18 months to qualify.

The PreferProgram will offer exclusive benefits in addition to the general ConnectMiles benefits, such as:

  • Courtesy upgrades (only for ConnectMiles PreferMembers)
  • Priority check-in using our PreferAccess lines
  • Priority boarding
  • Access to Copa Clubs and Star Alliance Lounges (only Star Gold status)
  • Coupons or courtesy upgrade certificates based on the member’s status (Platinum and Presidential Platinum)
  • Extra baggage allowance
  • Enhanced availability for award tickets
  • Recognition when flying with all Star Alliance member airlines              

Courtesy upgrades are first given up to 5 days prior to the flight, and may also be given on the day of the flight at the airport depending upon availability. ConnectMiles members will receive upgrades based on their PreferMember status, as follows:

  • Presidential Platinum: starting 120 hours prior to departure of the flight.
  • Platinum: starting 72 hours prior to departure of the flight.
  • Gold: starting 48 hours prior to departure of the flight.
  • Silver: starting 24 hours prior to departure of the flight.             

Each year, Platinum and Presidential Platinum members will receive ConnectMiles coupons or certificates for courtesy business class upgrades. These coupons and certificates may be used on any Copa Airlines, Copa Airlines Colombia, or eligible United-operated flights.Certificates will be awarded as follows:

  • Platinum Status: receive 3 certificates, which can be used in all Copa Airlines flights and on United-operated flights they can be used regionally, as defined by United. Fare restrictions apply.
  • Presidential Platinum Status: receive 6 certificates, which can be used on all flights of Copa Airlines and United-operated flights. Fare restrictions apply.             

Earning miles with ConnectMiles

You can earn miles in the following ways:

Flying on Copa Airlines, Copa Airlines Colombia, and Star Alliance member airlines. To earn miles for your flight activity, you simply need to provide your ConnectMiles member number when booking your flight. When you check in for your flight, make sure your member number appears on your boarding pass and that the name on your boarding pass matches the name on your ConnectMiles account. The miles you earn will be credited to your account once your trip is complete.

In addition, you can earn miles by using co-branded credit cards, and by using our other partners, such as hotels and car rental companies, and providing your ConnectMiles number.

In the ConnectMiles program, miles will be awarded based on the distance flown, not on the price of tickets purchased.

ConnectMiles guarantees that members will earn a minimum of 500 miles per segment flown.

Redeeming Miles

Initially, members will be able to request award tickets through the ConnectMiles Service Center. Later, we will add on-line, self-service redemption tools.

ConnectMiles members can use their miles for award tickets on flights operated by Copa Airlines, Copa Airlines Colombia, and Star Alliance member airlines.

Copa Airlines has made some changes to redemption fares, in order to better accommodate the needs of our network and the preferences of our passengers.

Yes, it is possible to redeem miles for travel in different classes on different types of flights. For example, you may purchase a round-trip ticket with the outbound trip in economy class and the return trip in business class.

Airline Partners

As a member of the Star Alliance network, Copa Airlines will enable ConnectMiles members to earn and redeem miles and be recognized when traveling on United and other Star Alliance member airlines.

Copa Airlines will continue to have a strong relationship with United and the MileagePlus® program. The ConnectMiles and MileagePlus® loyalty programs will offer unique reciprocal benefits, such as access to Standard Rewards and upgrade certificates.

Yes, ConnectMiles will offer members opportunities to earn and redeem miles with other partner airlines that add value to our network.

Other Partners

To begin with, ConnectMiles will have several key partners. Initially, we will focus on banks that offer co-branded credit cards. Then we will add select travel partners like hotel and car rental companies. As the program grows, we will continue to add a wider range of strategic partners, in order to increase the value and scope of the program.

When ConnectMiles launches, you will be able to earn miles each time you use the services of our partner, Marriott.

Yes, we are working on finalizing agreements and developing new products with several excellent banking partners.

We are working with BAC Credomatic and Banco General.

You can apply for a co-branded credit card directly from the bank offering the card in the countries where and when we have agreements in place.

Miles expire after 24 months of inactivity in your ConnectMiles account, but having a co-branded credit card is the easiest way to keep your account active. Each time you make a purchase with your credit card, your miles will remain valid for 24 months from the date of the purchase.

No, only miles flown count as PreferMember status qualifying miles.

Questions about MileagePlus®

  • What will happen with my existing balance as a MileagePlus member?
  • What will happen to my existing MileagePlus cobranded credit card?
  • What will happen with my MileagePlus Premier® status?
  • What preferred benefits will I have for travel with Copa Airlines?
  • How will my MileagePlus mileage accrual change when traveling on Copa after March 1, 2015?

To find all the answers you need about the MileagePlus® program, click here.