Upgrades

ConnectMiles PreferMembers get to experience the most highly-prized status benefits available to frequent travellers. Learn more about the many ways of upgrading cabin class on Copa Airlines and Star Alliance flights.

ConnectMiles Tips

Complimentary Upgrades are exclusive for ConnectMiles PreferMembers.

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Mileage Upgrades

On Copa Airlines

Once a ticket has been paid for, ConnectMiles lets members use miles to request Business Class upgrades on flights operated by Copa Airlines and Copa Airlines Colombia. Our ConnectMiles Upgrade Award requires both co-pay and miles, which are based on travel regions.

PreferMembers also enjoy the benefit of receiving a co-pay waiver.

Check out the pricing for your next upgrade con Copa Airlines and Copa Airlines Colombia:

*Our upgrade co-pay is on break, enjoy!

On Star Alliance

Star Alliance Upgrade Awards (SAUA) lets ConnectMiles members use miles to request cabin upgrades on select flights with Star Alliance network partners.

Star Alliance Upgrade Awards are exclusively available for one-segment, one-cabin upgrades. Star Alliance Upgrade Awards are valid on participating carriers only, and only on flights marketed and operated by the same airline.

Upgrades on Star Alliance flights are not guaranteed, and they may not be available on all flights given that they rely on each carrier’s availability.

Star Alliance Upgrade Chart
 

Other Considerations

  • Upgrades are only valid on participating Star Alliance airlines.

  • Codeshare flights are not eligible for Star Alliance Upgrade Awards.

  • Agency discount, award tickets, and industry tickets may not apply for Star Alliance upgrade awards.

  • Blackout periods may be imposed by some carriers.

  • Upgrades may be requested until 24 hours prior to departure.

  • Star Alliance Upgrade Awards may only be requested for up to four passengers per reservation.

  • Your miles are deducted from your ConnectMiles account at time of reservation.

  • Standby and Waitlisting is not permitted.

  • Mileage accrual is based on the original ticketed booking class, not the upgraded service class.

  • All flight-related requests should be made directly with the operating carrier.

  • For changes or cancellations on your SAUA request, please contact the operating carrier.

  • If a segment of your Star Alliance itinerary is canceled, the upgrade request will also be automatically canceled. Miles will be automatically re-deposited after the cancellation.

  • Upgrades are not valid for passengers booked in a group reservation.

  • Terms and conditions may apply.