News and Updates

Our program continues to evolve and our priority is to keep you informed about ConnectMiles news and updates.

ConnectMiles Tips

Make sure to include your ConnectMiles number on every travel reservation with Copa Airlines to begin earning miles.

ConnectMiles changes starting in 2018

We appreciate your loyalty and want to keep you informed of upcoming program changes. In 2018, the ConnectMiles program will be:

  • Complimentary Upgrade Policy Update for Economy Promo fare:

    From May 21, 2018, the Complimentary Upgrade policy will be more flexible, allowing tickets purchased under the Economy Promo fare to be eligible for advance complimentary upgrades, based on availability and the status of the passenger in the PreferProgram of ConnectMiles.

 

Complimentary Upgrade Policy

Member Tier Economy Promo Economy Classic Economy Full
Presidential 5-4 Days Prior 6 Days Prior 6 Days Prior
Platinum 3 Days Prior 3 Days Prior 6 Days Prior
Gold 2 Days Prior 2 Days Prior 6 Days Prior
Silver Day of Departure Day of Departure 6 Days Prior
Companions
(By Tier)
Day of Departure Day of Departure Day of Departure
  • Expanding Availability for Upgrade Certificates:

    PLATINUM and PRESIDENTIAL PreferMembers will receive Connect Regional and/or Connect Global upgrade certificates as part of their exclusive benefits. Currently, those upgrade certificates cannot be used when traveling on an award ticket or on an Economy Promo fare. In 2018, both types of upgrade certificates will be available for every fare class on flights operated by Copa Airlines.
    * This change will be effective starting January 1st, 2018
  • Modifying Mileage Accrual:

    The accrual rate will be adjusted depending upon the family fare purchased:

 

Mileage Earning Structure

Fare Class Current Award Miles 2018 Award Miles Current Qualifying Miles 2018 Qualifying Miles Qualifying Segments
Business Full 175% 200% 150% 200% 2
Business Promo 150% 150% 150% 150% 2
Economy Full 125% 125% 150% 125% 2
Economy Classic 100% 100% 100% 100% 1
Economy Promo 100% 50% 100% 50% 1

* This change will be effective starting January 1st, 2018

  • Modifying Baggage Allowance for Silver PreferMembers:

    The current baggage policy for SILVER PreferMembers will be adjusted. In 2018, SILVER PreferMembers will be able to check two (2) bags weighing up to 50 lbs. (23 kg) each free of charge. Currently, SILVER PreferMembers are permitted to check two (2) bags weighing up to 70 lbs. (32 kg) each free of charge.

 

2018 Baggage Policy

SILVER GOLD PLATINUM PRESIDENTIAL
2 at 50 lbs.
(23 kg) each
3 at 70 lbs.
(32 kg) each
3 at 70 lbs.
(32 kg) each
3 at 70 lbs.
(32 kg) each

* This change will be effective starting March 1st, 2018

  • Changing the Complimentary Upgrade Policy:

    On many flights, GOLD, PLATINUM, and PRESIDENTIAL PreferMembers will enjoy greater availability of courtesy upgrades when purchasing last-minute tickets. For the 2018 PreferProgram, courtesy upgrades will be given to SILVER PreferMembers on the day of departure subject to availability. Currently, courtesy upgrades are available to SILVER PreferMembers 24 hours prior to their flight.

 

2018 Courtesy Upgrades

PreferMember Status Confirmation (days prior to the flight)
PRESIDENTIAL 120 hours or 5 days
PLATINUM 72 hours or 3 days
GOLD 48 hours or 2 days
SILVER Day of departure of the flight

* This change will be effective starting March 1st, 2018

 

All ConnectMiles Terms & Conditions apply.

Program changes apply to all tickets issued as of May 1, 2017 with flight departure date in 2018.