News and Updates

Our program continues to evolve and our priority is to keep you informed about ConnectMiles news and updates.

ConnectMiles Tips

Make sure to include your ConnectMiles number on every travel reservation with Copa Airlines to begin earning miles.

The operation of Boeing 737 Max9 fleet is temporarily suspended, as is the policy described below.

MAX9 Dedicated Routes

Upgrade Policy for our PreferMembers on Max9 Dedicated Routes, San Francisco:

  • PreferMembers who bought Full² or Classic³ Fares will be eligible for an upgrade to Dreams Business Class. PreferMembers Gold, Platinum and Presidential will also be eligible for an upgrade to Dream Business Class when buying Economy Promo⁴. Upgrades will be confirmed from two days (48 hrs.) to one day (24 hrs.) before departure and is subject to availability.

    ConnectMiles members can redeem their miles for an upgrade to Dream Business Class. To redeem your miles for an upgrade, you can do it through the Website or contact our Service Center.

    Global and Regional Certificates issued to Presidential and Platinum members can be used for an upgrade to Dream Business Class.

    Global and Regional Certificates issued to Presidential and Platinum members can be used for an upgrade to Dream Business Class. Certificates can be used on any class purchased. The upgrades with certificates can be requested at the time of booking and are subject to availability.

    On the new BOEING 737 Max9 we introduced a new section called Economy Extra. This new section offers you more legroom, 10-inch touch screens, a USB input and two alternating current (AC) outputs in each row and priority boarding. PreferMembers will be able to select at no additional charge seats on Economy Extra section

PreferMembers must designate their companion at the airport during the check-in process. The companion will be added to the upgrade standby list at the airport.

  • Companions will not be restricted to any specific class of service to be eligible for an upgrade. 
  • Companions upgrades are space-available.

This upgrade policy applies only for flights operated on Boeing 737 Max9 aircraft for dedicated routes to / from San Francisco. The aircraft type for the chosen route may change at any time according to operational needs of the company. In the event of an aircraft changes, the upgrade policy of the Boeing 737 Max9 will not be applied and the applicable upgrade policy will be the one that applies for the rest of the aircrafts types of the Copa Airlines fleet.

¹ New additional routes will be added. For a complete list visit MAX9 Upgrades.
² Classes Y, B & M
³ Classes H, Q, K, V, U, S, O & W
⁴ Classes L, A, T & E

We appreciate your loyalty and want to keep you informed of upcoming program changes. In 2018, the ConnectMiles program will be:

  • Complimentary Upgrade Policy Update for Economy Promo fare:

    From May 21, 2018, the Complimentary Upgrade policy will be more flexible, allowing tickets purchased under the Economy Promo fare to be eligible for advance complimentary upgrades, based on availability and the status of the passenger in the PreferProgram of ConnectMiles.

 

Complimentary Upgrade Policy

Member Tier Economy Promo Economy Classic Economy Full
Presidential 5-4 Days Prior 6 Days Prior 6 Days Prior
Platinum 3 Days Prior 3 Days Prior 6 Days Prior
Gold 2 Days Prior 2 Days Prior 6 Days Prior
Silver Day of Departure Day of Departure 6 Days Prior
Companions
(By Tier)
Day of Departure Day of Departure Day of Departure
  • Expanding Availability for Upgrade Certificates:

    PLATINUM and PRESIDENTIAL PreferMembers will receive Connect Regional and/or Connect Global upgrade certificates as part of their exclusive benefits. Currently, those upgrade certificates cannot be used when traveling on an award ticket or on an Economy Promo fare. In 2018, both types of upgrade certificates will be available for every fare class on flights operated by Copa Airlines.
    * This change will be effective starting January 1st, 2018
  • Modifying Mileage Accrual:

    The accrual rate will be adjusted depending upon the family fare purchased:

 

Mileage Earning Structure

Fare Class Current Award Miles 2018 Award Miles Current Qualifying Miles 2018 Qualifying Miles Qualifying Segments
Business Full 175% 200% 150% 200% 2
Business Promo 150% 150% 150% 150% 2
Economy Full 125% 125% 150% 125% 2
Economy Classic 100% 100% 100% 100% 1
Economy Promo 100% 50% 100% 50% 1

* This change will be effective starting January 1st, 2018

  • Modifying Baggage Allowance for Silver PreferMembers:

    The current baggage policy for SILVER PreferMembers will be adjusted. In 2018, SILVER PreferMembers will be able to check two (2) bags weighing up to 50 lbs. (23 kg) each free of charge. Currently, SILVER PreferMembers are permitted to check two (2) bags weighing up to 70 lbs. (32 kg) each free of charge.

 

2018 Baggage Policy

SILVER GOLD PLATINUM PRESIDENTIAL
2 at 50 lbs.
(23 kg) each
3 at 70 lbs.
(32 kg) each
3 at 70 lbs.
(32 kg) each
3 at 70 lbs.
(32 kg) each

* This change will be effective starting March 1st, 2018

  • Changing the Complimentary Upgrade Policy:

    On many flights, GOLD, PLATINUM, and PRESIDENTIAL PreferMembers will enjoy greater availability of courtesy upgrades when purchasing last-minute tickets. For the 2018 PreferProgram, courtesy upgrades will be given to SILVER PreferMembers on the day of departure subject to availability. Currently, courtesy upgrades are available to SILVER PreferMembers 24 hours prior to their flight.

 

2018 Courtesy Upgrades

PreferMember Status Confirmation (days prior to the flight)
PRESIDENTIAL 120 hours or 5 days
PLATINUM 72 hours or 3 days
GOLD 48 hours or 2 days
SILVER Day of departure of the flight

* This change will be effective starting March 1st, 2018

 

All ConnectMiles Terms & Conditions apply.

Program changes apply to all tickets issued as of May 1, 2017 with flight departure date in 2018.